Privacy Policy

Last Updated: August 20, 2026

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Gold Spool LLC (“Gold Spool,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us through our website, telephone, text messaging, email, and other interactions with our business.

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Information We Collect

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We may collect information you voluntarily provide to us, including:

• Name

• Email address

• Telephone or mobile phone number

• Mailing or service address

• Information submitted through contact, quote, scheduling, or service request forms

• Information you provide when communicating with us by telephone, email, or text message

• Information reasonably necessary to provide, schedule, quote, invoice, or support our services

 

Our website may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage information.

 

How We Use Your Information

 

We may use information we collect to:

• Respond to questions and service requests

• Prepare quotes and estimates

• Schedule and provide services

• Communicate regarding appointments, projects, installations, and service calls

• Provide customer service and support

• Send invoices and other transactional communications

• Send text messages when you have provided consent to receive them

• Maintain appropriate customer and business records

• Improve our website, services, and customer experience

• Protect against fraud or misuse

• Comply with applicable legal requirements

 

Text Messaging and Mobile Information

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If you provide your mobile phone number and consent to receive SMS messages from Gold Spool LLC, we may send you text messages regarding inquiries, estimates, scheduling, appointments, projects, installations, service updates, customer support, and other communications related to our services.

 

Message and data rates may apply.

Message frequency will vary.

 

Reply HELP for assistance.

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Reply STOP to opt out of messaging.

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Sharing of Information

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Gold Spool LLC does not sell your personal information.

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We may share information when reasonably necessary with service providers or contractors that assist us in operating our business or providing requested services, including website hosting, communications, scheduling, billing, payment processing, and similar business functions.

 

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect the rights, property, or safety of Gold Spool LLC, our customers, or others.

 

Mobile information and text messaging opt-in information remain subject to the protections described in the Text Messaging and Mobile Information section above.

 

Cookies and Website Technology

 

Our website may use cookies and similar technologies to operate properly, understand website traffic, and improve our services.

 

You may be able to disable or restrict cookies through your browser settings. Some website features may not function properly if cookies are disabled.

 

Data Security

 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

 

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Third-Party Websites

 

Our website may contain links to websites operated by third parties. Gold Spool LLC is not responsible for the privacy practices, security, or content of third-party websites.

 

Children’s Privacy

 

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

 

Your Choices

 

You may contact us to request that we update or correct personal information you have provided.

 

You may opt out of text messaging at any time by replying STOP. For assistance with text messaging, reply HELP.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

 

Contact Us

 

If you have questions about this Privacy Policy or our privacy practices, please contact:

 

Gold Spool LLC
Fort Wayne, Indiana
Phone: 260-338-6430
Email: info@goldspool.net